Shipping & Returns
Shipping Policy
SHIPPING WITH THE UK
All orders ship free within the UK. Second class Royal Mail, Most orders will arrive within 5-7 working days.
INTERNATIONAL ORDERS
Rates are currently being worked out, in the meantime please contact
Return & Exchange Policy
RETURN POLICY
Last updated September 20. 2022
Thank you for your order. We hope you are happy with your purchase, however, if you are not completely satisfied you may return it to us for a full refund minus the cost of postage. Please see below for more information on our returns policy.
RETURNS
All returns must be postmarked within 30 days of the purchase date.
All returned items must be in a new and unused condition.
RETURN PROCESS
To return an item please email us at jay@jaycharlton.com to obtain a Return Merchandise Authorisation (RMA) Number, place the item securely in its original packaging and include your proof of purchase. Then post your return to the following address:
18 Eider Drive
Apley
Telford
TF16TJ
Attn: Returns
RMA#
Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your items, we will process your return. Refunds may take 10 working days to appear on your credit card statement depending on your credit card company.
EXCEPTIONS
For defective or damaged products, please contact us at Jay@jaycharlton.com to arrange an exchange.
QUESTIONS
If you have any questions concerning your return please contact us ay jay@jaycharlton.com