Shipping & Returns

Shipping Policy

SHIPPING WITH THE UK

All orders ship free within the UK. Second class Royal Mail, Most orders will arrive within 5-7 working days.

INTERNATIONAL ORDERS

Rates are currently being worked out, in the meantime please contact

jay@jaycharlton.com

Return & Exchange Policy

RETURN POLICY

Last updated September 20. 2022

Thank you for your order. We hope you are happy with your purchase, however, if you are not completely satisfied you may return it to us for a full refund minus the cost of postage. Please see below for more information on our returns policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date.

All returned items must be in a new and unused condition.

RETURN PROCESS

To return an item please email us at jay@jaycharlton.com to obtain a Return Merchandise Authorisation (RMA) Number, place the item securely in its original packaging and include your proof of purchase. Then post your return to the following address:

18 Eider Drive

Apley

Telford

TF16TJ

Attn: Returns

RMA#

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your items, we will process your return. Refunds may take 10 working days to appear on your credit card statement depending on your credit card company.

EXCEPTIONS

For defective or damaged products, please contact us at Jay@jaycharlton.com to arrange an exchange.

QUESTIONS

If you have any questions concerning your return please contact us ay jay@jaycharlton.com